Support formulas
to optimise your use of your business solutions
Our various formulas include standard services, graduated according to your requirements and supplemented with various options for greater flexibility.
For example, Akanea CEP, our Expertise and Proximity Contract, has been designed to support you in optimising the use of your software solution, through the provision of an expert consultant directly on your operating site.
Maximum availability and increased responsiveness
- A telephone helpline available at appropriate time slots
- Privileged access to our services, 24 hours a day, 7 days a week, through our extranet
- A contractual call management deadline, organised in accordance with telephone hotline opening hours
Functional and technical monitoring of your businesses by experts
- For optimal use and operation of your business solutions
- For an expert consultant, in order to maximise and secure the use of your software: technical and functional assessments, analyses and recommendations (depending on your level of support)
Made-to-measure maintenance
- Support levels tailored to your needs and your working hours
- « A la carte » services to supplement and customise your maintenance
